Terms and Conditions for Man With Van Westham

These Terms and Conditions set out the basis on which Man With Van Westham provides domestic and commercial removals, transport, and related lifting services. By making a booking, confirming a quotation, or allowing our team to carry out work, the customer agrees to be bound by these terms. Please read them carefully before placing a booking. These terms are designed to create a clear, fair, and practical agreement between the customer and the service provider, covering the booking process, payment terms, cancellation rights, liability limits, and compliance with waste rules where relevant.

In these Terms and Conditions, the words “we”, “us”, and “our” refer to the service provider operating as Man With Van Westham. The words “you” and “your” refer to the customer, client, or person making the booking. Unless stated otherwise, references to services include loading, unloading, transport, and any agreed additional assistance. Any variation to these terms must be agreed in writing or clearly confirmed by us before the job begins.

These terms are intended for general UK service use and should be read together with any written quotation, booking confirmation, or job-specific instruction. If there is any conflict between these terms and a specific written agreement, the written agreement shall take priority for that booking only. Our aim is to provide a straightforward, professional service while ensuring that both parties understand their responsibilities.

1. Booking Process

A booking is only considered accepted once we have confirmed it by message, email, or another written method. A quotation may be based on the information you provide about the goods, access conditions, distance, parking, floor level, and any special handling requirements. If any of this information changes before the job starts, we may revise the quotation, reschedule the work, or decline to proceed if the change materially affects the service.

When booking with Man With Van Westham, you must provide accurate and complete details. This includes the collection and delivery addresses, the type and quantity of items, time constraints, whether there are stairs or lifts, and whether parking restrictions apply. You must also inform us of any items that are fragile, unusually heavy, dangerous, or of high value. Failure to give correct information may result in delays, additional charges, or the inability to complete the job safely.

We reserve the right to refuse or cancel a booking where the service requested is unsuitable, unsafe, unlawful, or outside our capacity. Any estimate of arrival time is given in good faith, but it is not guaranteed because traffic, weather, access issues, or prior delays may affect scheduling. Where a time window is arranged, you agree to be available and ready for us to begin at the agreed time.

2. Payments and Charges

All charges will be based on the agreed quotation, hourly rate, fixed fee, or other price structure stated at the time of booking. Unless otherwise agreed, any waiting time, additional labour, parking fees, congestion charges, tolls, permit costs, or extra handling caused by incomplete information or customer delay may be charged in addition to the original quote. Prices may also change if the scope of work increases after the booking is confirmed.

Payment terms will be confirmed before the job begins. In many cases, payment is due on completion of the service, although advance payment or a deposit may be required for certain bookings. We may require part or full payment in advance for larger jobs, urgent bookings, long-distance transport, or work involving special arrangements. Unless stated otherwise, all invoices must be paid immediately on completion or within the period specified on the invoice.

If payment is not made when due, we reserve the right to suspend the service, withhold unloading where lawful, charge interest or late fees where permitted, and recover any reasonable costs incurred in collecting the debt. You remain responsible for payment even if a third party arranged the booking on your behalf, unless we have expressly agreed otherwise in writing.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice as early as possible. Cancellations made with sufficient notice may not attract a fee, depending on the circumstances and the amount of preparation already carried out. However, where we have reserved time, assigned staff, or incurred costs, a cancellation charge may apply. If a booking is cancelled at short notice or after our team has already travelled to site, you may be charged for loss of time, fuel, and labour.

If you request to change the date, time, address, or scope of work, we will try to accommodate the change, but we cannot guarantee availability. Rescheduling may be treated as a cancellation of the original booking and creation of a new booking. For time-sensitive jobs, such as tenancy deadlines or business moves, you are responsible for ensuring that access is available and that all arrangements are ready in advance.

If we are unable to attend due to circumstances outside our control, including severe weather, traffic disruption, vehicle breakdown, illness, accidents, or events affecting safety, we will notify you as soon as reasonably possible and seek to reschedule. We will not be liable for losses arising from delay where the cause is beyond our reasonable control.

4. Customer Responsibilities

You must ensure that the items to be moved are suitably packed, labelled, and ready for loading unless you have specifically paid for packing assistance. We are not responsible for packing goods unless this service has been agreed in writing. You should protect delicate objects, remove detachable parts where appropriate, and make sure appliances are disconnected, emptied, and safe to handle before collection.

You are also responsible for arranging suitable parking, access, permits, and permissions unless we have agreed to manage those arrangements on your behalf. If we are prevented from performing the service because access is blocked, parking is unavailable, or entry is refused, you may still be charged for the attendance and any wasted time. You must also ensure that all information provided about access routes, lifting conditions, and property restrictions is accurate.

It is your duty to tell us about any item that may require special handling. This includes pianos, safes, antiques, glass furniture, chemicals, batteries, gas cylinders, or items with sharp edges. We may refuse to carry an item if we believe it is unsafe, unlawful, or likely to cause damage to property, vehicles, or persons.

5. Liability and Insurance

We will take reasonable care when handling your belongings, but our liability is limited to losses caused by our proven negligence or breach of these terms. We are not liable for damage caused by items being inadequately packed, for wear and tear, for pre-existing defects, or for damage resulting from the customer’s instructions. Where our team helps with loading or unloading, you accept that some handling risks are inherent in moving goods.

Although we aim to protect every item, we do not accept responsibility for loss or damage to items of exceptional value unless their nature and value were disclosed in advance and we agreed in writing to accept that responsibility. This includes, but is not limited to, cash, jewellery, documents, artwork, collectibles, and irreplaceable personal items. You should consider arranging your own insurance for high-value possessions.

Any claim for damage, shortage, or loss must be reported to us as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You may be asked to provide photographs, proof of ownership, or other evidence to support the claim. We reserve the right to inspect the item, packaging, vehicle, and delivery site before any liability is admitted.

6. Waste Regulations and Prohibited Items

Where the service includes removal of unwanted goods or disposal items, both parties must comply with UK waste regulations. We will only transport or dispose of waste where this has been agreed and where the waste can be lawfully handled. You must not use our service to dispose of controlled, hazardous, or illegal materials unless we have specifically agreed to do so and we are authorised to handle them.

It is your responsibility to ensure that waste is correctly described before collection. Items such as paint, solvents, asbestos, oils, gas bottles, fridges, batteries, electrical goods, clinical waste, and chemicals may be subject to special handling rules. If prohibited waste is presented for collection without prior agreement, we may refuse to remove it, return it to you, or charge additional costs for safe handling and lawful disposal.

Where applicable, you must provide accurate information about the nature of the waste so that we can comply with our legal duties. If you ask us to remove mixed waste or items that may be treated as waste under environmental law, you accept that additional documentation, segregation, or disposal costs may apply. You remain responsible for the legality of the goods or waste you ask us to carry.

7. Property Access, Safety, and Site Conditions

You must ensure that the property and access routes are reasonably safe for our team and vehicle. This includes clear pathways, secure flooring, adequate lighting, and enough space for loading and unloading. If the property presents unusual hazards, such as narrow staircases, low ceilings, weak floors, aggressive animals, or unstable items, you must notify us before the job begins. We may stop work if we believe there is an unacceptable risk to safety or property.

Our team may decline to move items that are too heavy, awkward, or unsafe to carry using normal methods. We may also refuse to enter a property or use an access route if we believe doing so would breach health and safety requirements. If work is paused or delayed due to unsafe conditions, extra charges may apply for time spent waiting or reassessing the task.

If you or another person on site gives instructions that conflict with safe working practices, we will be entitled to refuse the instruction. Our staff must not be pressured to carry out unsafe lifting, dismantling, or moving. We also reserve the right to ask that pets, children, or bystanders are kept clear of working areas.

8. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These may include extreme weather, fire, flood, road closures, strikes, civil disturbance, government action, vehicle breakdown, accidents, or unexpected operational disruption. In such circumstances, we may suspend, reschedule, or cancel the service without liability for indirect or consequential loss.

If a force majeure event occurs, we will make reasonable efforts to inform you and agree a revised arrangement where possible. Any payment already made for work not performed due to a force majeure event will be dealt with fairly, taking into account any costs already incurred. This clause does not affect your statutory rights where they apply.

9. Complaints and Queries

You should raise any complaint or concern promptly so that we have a fair opportunity to investigate and, where appropriate, resolve the issue. Complaints should include relevant details such as the booking date, nature of the issue, and any supporting evidence. We will review complaints in a reasonable and proportionate manner. Nothing in this clause prevents you from seeking legal advice or exercising any rights available to you under law.

10. General Terms

If any part of these Terms and Conditions is found to be unenforceable or invalid, the remaining clauses will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. You may not transfer your rights or obligations under the booking without our written consent. We may assign or subcontract parts of the service where necessary to complete the work properly.

These terms form the entire agreement between the parties in relation to the booking, unless varied in writing. Any verbal promise or statement not included in the written booking confirmation or agreed terms shall not override these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any dispute can be resolved amicably, both parties agree to make reasonable efforts to do so before starting formal proceedings.

By booking Man With Van Westham, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a clear framework for a professional removals and transport service, while protecting both your interests and ours. If you do not agree with any part of these terms, you should not proceed with the booking.